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united utilities / asset management programme

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With an allocated budget of £2.9 billion for its’ Asset Management Programme (AMP4), United Utilities recognised that to manage the risks effectively in a project of this magnitude they needed to take a leading role in programme management.

After a rigorous selection process, the company chose BC over previously used collaboration tools particularly because of the way it facilitated the sharing of documents and management of partner organisations. In doing so, BC has enabled United Utilities to develop unified processes, create a standardised approach, provide effective sharing of information across organisations, and facilitate the successful collaboration of well over 3,500 people throughout their supply chain.

One of the key differentiators of BC is that it is not prescriptive to the user. It offers a great deal of flexibility, and can be quickly adapted to work with existing business processes and workflows.

Keeping control of training costs was a key concern. BCL’s experience at rolling out systems to thousands of users allowed them to devise a training programme whereby a number of ‘Super Users’ were trained who were able to pass their knowledge and skills on to other users in their companies. BCL also designed animated walkthroughs delivering on-demand e-tutorials that supplemented traditional training sessions.

As a result, roll out is ahead of schedule and on budget with over 1,500 users successfully using AX4online, as the implementation of BC is locally known. The sheer size, scale, and duration of AMP4 mean that visibility of projects to all concerned is critical to overall success. Implementation of BC has enabled Unites Utilities to adopt a high level of standardization that in turn has facilitated a consistent approach across multiple projects.

Although initially deployed for project collaboration on AMP4 in Process investment, its success has led to BC being rolled out to other business units, to enable online collaboration across the entire business to support the capital investment programme.

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