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primark stores

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With ambitious plans for expansion throughout the UK, Primark Stores Ltd recognised the need to review the internal administrative systems within their Store Development and Facilities Management department, in order to move towards a paperless office, and improve overall efficiency.

BCL consultants worked closely with the Primark Store Development team to clarify their business needs and to suggest the best ways to implement the Digital Administration Data Management System (DAD). BC was configured specifically to support the way the project team wanted to work. This meant that DAD was immediately familiar and therefore easy to use. In addition, Primark introduced 'document naming conventions' to ensure that everybody was working to common standards and could identify and access documents relating to certain projects quickly and easily. It was important that these standards were introduced and adhered to by everybody who used the system, in order to guarantee that key information, such as consent of building and planning controls, project drawings, and the latest project documentation were shared effectively and efficiently.

Shortly after the commencement of the pilot, the team started to see the benefits of using the system. The key objective of reducing the administration burden and streamlining the paper flow was met, and in addition other 'softer' benefits were realised including improved team morale, significant indirect cost savings, and a more efficient way of sharing interdepartmental information with the Facilities Management team.

The wheels are already turning to create even more value from the Business Collaborator solution as BCL continue to work closely with the Primark Store Development team to produce a completely tailored database that holds key data on all construction and property related issues. Once in place, the creation of customized Programme Management Reports will enable the senior management team to establish not only a high level view of how projects are moving forward but also to focus in to find more detailed information that will highlight any challenges that need to be resolved.

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