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programme management
nationwide building society

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Nationwide Building Society were BCL's first enterprise client in 1998, deploying the system as an intranet to control, co-ordinate and rapidly disseminate information.

In mid 2002 the Property Services Department reviewed its branch refurbishment processes to look at ways of creating a more efficient operation and to build capacity for dealing with peaks of activity.

Having reviewed most of the well-known collaboration software products on the market, Nationwide found that while most were strong on document management they were usually weak on process management. Having had internal experience of working with BC, and having been impressed with the flexibility of the system, Nationwide approached BCL to discuss a solution. They wanted a system that pushed the process along and allowed them to involve the right people at the right time.

The initial version of the system, known as WideXchange, was implemented early 2003 and enabled Nationwide to hold all project associated information in one place, with a consistency of process and information. Their supply chain could add and change information on the system, with controlled levels of access.

In late 2003, a change in corporate branding led to an increase in workload. The team decided to extend the scope of WideXchange to include design management, performance and risk management, and improved programme management.

WideXchange was enhanced to look at all activities involved in a project from physical delivery to implementation management to a continuous improvement loop with knowledge capture. The whole programme management regime was re-engineered to create 'a more programme-centric approach' and the strategic drive to work more closely with the supply chain.

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